Lecture 16 - How to Run a User Interview (Emmett Shear)

YC Root Access
3 HN recommenders · recommended in 3 months, 2014–2018
YouTube
219K views · 11 years ago · lecture · evergreen

Emmett Shear, co-founder of Twitch, lectures in the YC startup series on how to run a user interview. He covers how founders can learn from real users when testing and validating a product.

HN people send it to anyone asking how to get honest customer feedback, and call it an amazing talk on user testing.

“His talk on user testing at Stanford is also amazing”
User research & usabilityUX process & practice
#userinterviews#usertesting#customerfeedback#startups#twitch

4 comments from Hacker News

m
@mgav2018 · in “Ask HN: How to get feedback from customers when validating an idea?”
Check out link and "How to Run a User Interview" (Twitch's Emmett Shear) ▶ this video
RecommendsView on HN
d
@durga2016 · in “Twitch could be a $20B company within Amazon”
this is amazing. thanks for sharing... His talk on user testing at Stanford is also amazing: ▶ this video
RecommendsView on HN
s
@seansh2014 · in “Lecture 16 – How to Run a User Interview”
Submitted the video to Hacker News.
RecommendsView on HN
k
@kentmori2018 · in “Lessons From a Failed Startup — From and For First Time Founders”
Yeah definitely agree here. This is probably also the best way to actively to avoid "doing both" in the long term. Twitch does seem to be a great example here (as mentioned above) and Emmett also talks a bit about it in his user testing class from startup school (starting @ 2:40ish). ▶ this video
CitesView on HN